Randstad Account Associate in Alpharetta, Georgia
salary:$18 - $19 per hour
date posted:Monday, February 11, 2019
One of our top clients here in Alpharetta is looking for an Account Associate.
? Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
? Manage customers? accounts with exceptional communication via email and phone, to ensure customer satisfaction.
? Process purchase orders in AX, ensure customer?s contacts and records are kept updated, review and update CRM.
? Attend and conduct Product Knowledge transfer sessions, quarterly.
? Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services.
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Learn and understand customer?s accounts, products and their ordering schedule to help aid in production planning.
? Contact and follow-up with customers discussing their forecast and product needs.
? Contact customers about changes to their order and delivery details.
? Continuously look for process improvements to simplify role.
? Research customer?s issues/inquiries independently and engage the appropriate department for resolution.
? Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status.
? Work closely with Account Managers to coordinate appropriate actions to increase sales.
? Participate in weekly sales calls, forecast meetings and production scheduling meetings.
? Perform other duties as requested by department.
Working hours: 8:00 AM - 5:00 PM
5+ years in a Customer Service, Account Management, Inventory Management, and or a logistics role.
? Excellent mathematical abilities
? Excellent typing, spelling and grammar skills
? Understanding of logistics
? Experience using Micro Soft based applications, specifically Excel
? Experience in using Lotus Notes preferable
? Excellent communication skills and ability to work well with others.
? Ability to multi-task under pressure while maintaining a positive attitude.
? Strong problem-resolution skills; a critical thinker
? Self-motivated and able to multi-task and prioritize.
? Proficient working knowledge of MS AX (ERP systems), Lotus Notes, MS Office, SharePoint and CRM
? Ability to work well with others and offer team support daily
please read through the job description thoroughly and if you feel that you meet these requirements, send your resume over to Lauren.email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.