Randstad Contact Center Specialist I in Atlanta, Georgia
Contact Center Specialist I
salary:$16 - $16.50 per hour
date posted:Tuesday, January 8, 2019
job type:Temp to Perm
Contact Center Specialist I
We are currently seeking a professional and experience Communication Specialist for a facility management company near Hartsfield Jackson Airport in Atlanta, GA
Position requires flexibility to work any shift; upon completion of training an assigned schedule will be provided (the communication office is open 365 days / 24 hours)
Selected individuals would train on third shift with the supervisor 10:00 pm - 7:00 am for 30 days before being assigned a permanent schedule
The Communications Center Specialist (CCS) monitors the fire alarm and other safety systems. The CCS answers airport community calls, enters work orders into the Enterprise Asset Management System (EAMS), and manages requests for work orders. The CCS ensures the assignment of work orders to proper contractors, dispatches technicians as required, and inputs all requisite information into the EAMS. The CCS executes procedures required for obtaining customer feedback, tracking and reporting results.
? Continuously monitors the status of the fire alarm system and coordinates response to alarms with staff, contractors, and emergency services personnel.
? Monitors the BMS for escalator alarms and coordinates response to alarms with staff and contractors.
? Monitors the emergency phone system for elevator entrapments and coordinates responses to any entrapments with staff, contractors, and emergency services personnel as needed.
? Continuously monitors the status of systems and the condition of maintenance throughout the facility.
? Periodically performs assigned Preventative Maintenance inspections (i.e., Structural P.M., Fire System P.M, Security alarms & Emergency Telephone P.M., etc.).
? Notes deficiencies, initiates appropriate corrective actions, and follows up to insure work is performed promptly on a satisfactory basis.
? Receives telephone and radio communication from airport tenants, contractors, public, etc., and disseminates information to the proper staff, contractor, or emergency services personnel in a timely manner.
? Provide notification to the airport community in the case of system outages or other extenuating circumstances via multiple media technologies.
? Serves as the primary point of input for Enterprise Asset Management System (EAMS) operation.
? Enters work request and work orders and insures all required information is entered accurately.
? Completes data entry assignments for system additions and changes.
? Monitors EAMS usage by various service providers for accuracy and compliance to policies, procedures and defined best practices.
? Runs operational reports and provides recommendations for improvements through trending and benchmarking.
? Works with service providers to develop process improvements relative to work flow within the EAMS environment.
? Issues keys per the Key Check-out Policy.
? Completes entries into the Duty Manager's shift log as required.
? When appropriate completes Incident reports.
Working hours: 10:00 PM - 6:00 AM
Two (2) years of experience in a clerical administrative, or public relations capacity, or satisfactory evidence of appropriate education, training, or experience.
Three (3) years or more experience in a call center environment.
Must be able to communicate effectively, both orally and in writing with persons at all echelons of authority (task include providing instructions and dispatching emergency calls)
Must have the initiative and desire to work efficiently and effectively with limited supervision and direction
Must be able to multitask.
Excellent planning and organizational skills
Excellent communications and interpersonal skills
Customer service experience, preferable in a call center environment
Must have strong Microsoft Word / Excel skills (requires assessments)
Spelling, Math, and Reading Assessments are required
Mature and can work independently and under pressure
? Educational Requirements
? Required: A high school diploma or any equivalent combination of training, education or experience that provides the necessary knowledge, ability, and skill to perform the job functions.
? Preferred: An Associate Degree or two years technical training with an emphasis on communications or computer science and a broad understanding of housekeeping techniques, or structural and system maintenance. Understanding and competency with modern reporting tools and working knowledge of SQL, MS Access and relational databases, and Crystal Reports a plus.
If you meet (ALL) requirements please send rend resume directly to Emad.Daniels@randstadusa.com
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