Randstad Freight Forwarding Administrator in Atlanta, Georgia
Freight Forwarding Administrator
salary:$25 - $27 per hour
date posted:Wednesday, February 13, 2019
industry:Administrative and Support Services
Freight Forwarding Administrator
Do you love creating excellent customer experiences? Does your work experience show proven experience in the manufacturing industry? We are looking for a customer service specialist who will also serve as the prime contact for order related activities. The ideal candidate will be a cross departmental collaborator, it is important that you are able to balance customer and business needs. If you are up to handle customer coordination, inquiries, and problem resolutions - this is the perfect opportunity!
Develop and maintain distribution networks including customer service; direct interaction with customers
Create and review plans and procedures, which will maximize customer satisfaction
Track/locate containers on a daily basis; railing, in port and on sea on steamship lines
Analyze and manage the volume of inbound shipments, which includes supporting and fixing supply chain issues, distributing delivery schedules with different motor carriers, and managing daily ETA and tracing report
Report and communicate of supply chain interruptions to internal and external accounts; publish the status of orders, shipping, and delivery reports
Meet urgent delivery request schedule between outbound logistics team and customers, manage required documents for customers
Increase revenue, and minimize logistic risks by close integration with inbound carriers
Provide outbound operation and customer service
Coordinate and monitor outbound booking status and ocean schedule to make sure customer?s shipments are on time schedule and notify customers if there are any issues such as vessel delays, customs exam, etc.
Manage outbound booking information and create bookings with multiple steamship lines based upon customer?s needs
Make arrangement between customers and truckers to meet the most convenient time for customers and provide tracking details
Administrative tasks, projects, contracts, etc.
Support and guide other team members to solve the operational issues
Prepare the supporting documents and coordinate with related party to settle the claims and other issues.
Provide general administrative support to manager and department.
Assist with projects and contracts.
Working hours: 8:00 AM - 5:00 PM
-SAP experience is a plus
-Experience working with Microsoft Excel and Word
-Solid oral and written communication skills
-Organized and detail oriented
-Minimum 3-5 years customer service experience required.
-Bachelor's degree preferred.
-Fluent in English
If you are interested in this position please apply online!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.