Randstad Application Support Analyst in Austin, Texas
Application Support Analyst
salary:$22 - $25 per hour
date posted:Wednesday, February 13, 2019
industry:Finance and Insurance
Application Support Analyst
Analyst uses creative problem solving to produce electronic documents for display across many different kinds of interfaces and systems. Uses proprietary tools to disassemble data streams into their component pieces then reassemble them into data sets that are presented across a number of different electronic media formats. Analyst works closely with both customers and other departments to analyze options and help customers meet their business need to present documents to their clients electronically.
location: Austin, Texas
job type: Contract
salary: $22 - 25 per hour
work hours: 8am to 5pm
Effectively manages multiple projects across multiple phases by owning inputs and managing deliverables under minimal supervision.
Clearly articulates customer needs to the teams to enable collaborative problem solving.
Works closely with other departments to develop, deploy, and maintain tools and products that improve our ability to meet customer needs.
Articulates how customers use Fiserv software and the implications of the variables that can be manipulated.
Evaluates implications of changes to data and articulates implications to project team.
Works with project team to analyze options and variables available with a data set so effective choices can be made and risk mitigated.
Competently processes all industry standard data sets and identifies unique attributes of each type.
Accurately predicts and quotes time to complete tasks based on assumptions you help identify.
Defines User Acceptance tests to ensure products meet project goals
Identifies root causes on issues and articulates cause, scope of risk, and options to mitigate risk moving forward.
Understands and articulates impact and interaction of other tools for options available to customers.
Comprehensively documents and effectively trains others on best practices as solutions are implemented.
Navigates hosted server/infrastructure environment to quickly locate and identify data or resources required to move a project forward.
Uses internal applications to create necessary configuration files to transform print files into electronic documents that are searchable by an end user
Automates process of transforming print files into electronic documents ustlizing WinBatch
Understands how the product is used by customers and applies knowledge to solution customer needs.
Completes required operating records such as time allocation reports, support tickets, etc.
Performs other duties as required
Associate degree in technology or equivalent experience required
Minimum of 2 years of work-related experience with Print and Document composition
Strong foundational knowledge of AFP, PDF, XML, and other output formats
Experience with full document lifecycle management (from data extraction to document composition)
skills: - Demonstrated ability to explain complex systems in a manner that allows options to be understood and helps to facilitate decision making.
- Experience with WinBatch or other programming language.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.