Randstad Medical Customer Service in Baltimore, Maryland

Medical Customer Service

job details:

  • location:Baltimore, MD

  • salary:$14 - $15 per hour

  • date posted:Monday, February 18, 2019

  • experience:Experienced

  • job type:Temporary

  • reference:S_732768

  • questions:stefanie.beck@randstadusa.com410-576-0712

job description

Medical Customer Service

High demand company seeking full-time operator five days a week. Preferred candidate has good communication skills and upbeat customer service skills. This position will start at 2:00PM and another that starts at 3AM - 11:30AM.

Responsibilities:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

Working hours: 2:00 PM - 11:00 PM

Skills:

  • Proven customer support experience

  • Track/maintain records


  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

Education:

No Degree Required

Experience:

Experienced

Qualifications:

Medical office experience and HIPAA certified

Interested applicants should email their resume directly to stefanie.beck@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.