Randstad Fraud Representative in Beaverton, Oregon

Fraud Representative

job details:

  • location:Beaverton, OR

  • salary:$15 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_711520

job description

Fraud Representative

A major financial institution is hiring in Portland! If you have experience in financial services and are interested in research/investigation, please see the description below!

FRAUD REPRESENTATIVE

Pay: $14/hr

Training Schedule: Monday through Friday, 8 am to 4:30 pm (6 weeks)

Regular Schedule: Need to be available 7am-8pm (3 different shifts), will find out assigned schedule during first week of training

Start: 2/4/19

Responsibilities:

DESCRIPTION:

  • Responds to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services (credit card dispute resolution)

  • Processing claims for non fraud transactions: ie: customer is getting a bill where they have been double charged, charged incorrectly, ordered a red sweater but got a blue one, etc.

  • Responsible for working cases in pipeline

  • Taking incoming calls for 60% of the day and 40% of the day is spent working on cases and making outbound calls

  • Typical call volume: English speaking: 20-25 inbound calls/day and Spanish speaking: 10-12 inbound calls/day, outbound numbers vary for both

  • Each call is a new case, this person will follow each case until the end resolution

Working hours: 9:00 AM - 10:00 PM

Skills:

MUST HAVES:

  • Excellent technical and computer skills

  • Ability to multi-task and use multiple screens and systems simultaneously

  • Excellent attention to detail and ability to follow set processes

  • Someone who is very motivated, eager, and customer service driven

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

  • 1+ years financial industry experience - collections, fraud, banking

  • Able to maintain great attendance and meet set metrics - Contract will end quickly due if there are attendance issues

If interested and qualified, please send resumes to madalyn.otto@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.