Randstad Fraud Representative in Beaverton, Oregon
salary:$15 per hour
date posted:Thursday, December 6, 2018
job type:Temp to Perm
industry:Finance and Insurance
A major financial institution is hiring in Portland! If you have experience in financial services and are interested in research/investigation, please see the description below!
Training Schedule: Monday through Friday, 8 am to 4:30 pm (6 weeks)
Regular Schedule: Need to be available 7am-8pm (3 different shifts), will find out assigned schedule during first week of training
Responds to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services (credit card dispute resolution)
Processing claims for non fraud transactions: ie: customer is getting a bill where they have been double charged, charged incorrectly, ordered a red sweater but got a blue one, etc.
Responsible for working cases in pipeline
Taking incoming calls for 60% of the day and 40% of the day is spent working on cases and making outbound calls
Typical call volume: English speaking: 20-25 inbound calls/day and Spanish speaking: 10-12 inbound calls/day, outbound numbers vary for both
Each call is a new case, this person will follow each case until the end resolution
Working hours: 9:00 AM - 10:00 PM
Excellent technical and computer skills
Ability to multi-task and use multiple screens and systems simultaneously
Excellent attention to detail and ability to follow set processes
Someone who is very motivated, eager, and customer service driven
No Degree Required
1+ years financial industry experience - collections, fraud, banking
Able to maintain great attendance and meet set metrics - Contract will end quickly due if there are attendance issues
If interested and qualified, please send resumes to email@example.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.