Randstad Application Support Analyst in Bohemia, New York

Application Support Analyst

job details:

  • location:Bohemia, NY

  • salary:$39.46 - $48.37 per hour

  • date posted:Thursday, September 27, 2018

  • job type:Temp to Perm

  • industry:Manufacturing

  • reference:647546

job description

Application Support Analyst

job summary:

Our client is looking for a professional who has a background in supporting e-commerce projects, working in the context of e-commerce websites. This position works collaboratively across IT Operations teams to quickly resolve application issues, sets up and maintains application configurations and fine tuning, and keep applications current with the latest patches and updates.

location: Bohemia, New York

job type: Contract

salary: $39.46 - 48.37 per hour

work hours: 9am to 5pm

education: High School

responsibilities:

Responsibilities include but are not limited to:

  • Works collaboratively across IT Operations teams to quickly resolve application issues, sets up and maintains application configurations and fine tuning, and keep applications current with the latest patches and updates

  • Fully manages the "release to production" or "release to manufacturing (RTM)" process

  • Works closely with technical support teams understanding Application issues and problem trends

  • Performs root cause analysis and provides technical solutions to production related application errors

  • Ensures support readiness prior to the deployment of any change to the production environment

  • Collaborates with internal business partners, engineering teams, and other technology professionals

  • Assists with documenting technical and business processes including technical guides

  • Reviews application architecture to ensure high availability and disaster recovery

  • Coordinates periodic Disaster Recovery testing of critical business applications

  • Works with application support team to refresh non production environment from production

  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues

  • Performs other duties as assigned

qualifications:

Minimum Job requirements:

  • 3-5 Years' experience supporting Business applications i.e. Oracle EBS, Oracle PLM, Salesforce, AS400, etc.

  • Bachelor's degree in a related field

  • Oracle Application Administration support and AS400 application support experience required

  • Experience collaborating and managing 3rd party support vendors

  • Incident Change, Problem Management experience

  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools)

  • Experience in supporting all phases of SDLC

  • Experience establishing and monitoring Key Performance Indicators (KPI's)

  • Strong Knowledge of Oracle E-Business Suite

  • General understanding of Operating Systems, Databases, Security, and Networking required

  • Knowledge of Operating Systems, Middleware, DB, Webservers

  • Strong vendor management skills required

  • Strong analytical skills required

skills:

  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools)

  • Oracle and AS400 application support experience a big plus

  • ITIL Foundation Certification (Preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.