Randstad Customer Service Entry Level in Brea, California

Customer Service Entry Level

job details:

  • location:Brea, CA

  • salary:$14 - $14.50 per hour

  • date posted:Wednesday, November 28, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_708768

  • questions:katrina.ramsay@randstadusa.com949-727-3205

job description

Customer Service Entry Level

Days: Thursday/Friday/Saturday/Sunday

Under general supervision, the Customer Service Rep. will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Responsibilities:

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

Reports customer feedback to management.

Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

Assures proper invoicing of accounts by verifying computer-generated invoices.

Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

Schedule loads as required.

Maintain updated reports to ensure all loads are empty and closed.

Resolve refused product, over, short and damaged (OS&D) orders.

Follow attendance policy, show up for work on time and ready to work assigned shift.

Perform other duties as required and assigned.

Working hours: 7:00 AM - 3:30 PM

Skills:

--Ability to work in a fast paced environment.

--Ability to handle multiple tasks at the same time.

--Flexibility and initiative.

--Experience working with challenging customers.

--Excellent communication skills.

--Strong problem solving skills

--Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

--Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

Knowledge of Warehouse Management Systems

Knowledge of Microsoft Off ice Suite.

Desktop computers.

Accurate typing and data entry skills

High school diploma or general education degree (GED), or at least one year related work experience.

Job Requirements

e-mail your resume to katrina.ramsay@randstadusa.com if interested in the job!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.