Randstad Call Center Representative Inbound in Buffalo Grove, Illinois

Call Center Representative Inbound

job details:

  • location:Buffalo Grove, IL

  • salary:$16 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_711401

  • questions:erin.mcclenton@randstadusa.com847-895-0620

job description

Call Center Representative Inbound

Healthcare Customer Service Representative

Our client is a well-established healthcare company with a need for a strong team of empathetic customer service reps to support patient calls. We need skilled inbound call center professionals- to provide outstanding service and support to pharmacy patients/customers. If you are eager to get into or grow within the healthcare industry, this is the role for you!

Pay: $16 hour

Location: Buffalo Grove, IL

Assignment: Temp to Hire

Hours: Must be able to work any 8 hour shift assigned between 8:00am-7:30pm.

Responsibilities:

Job Summary

-Answers 75 inbound calls per day.

-Works with participants, prescribers and/or internal personnel relative to customer service concerns, requests and/or placing orders via telephone, email and fax.

-Assembles comprehensive detail of events, identifies gaps in service and processes.

-Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills.

Working hours: 8:30 AM - 7:30 PM

Skills:

Skills

  • Minimum of 1 year in a customer service or call enter environment, where 75+ calls handled daily

  • Must have effective and empathetic communication style over the phone

  • Computer experience with navigating 3+ systems simultaneously and documenting conversations in real time

  • Experience in a healthcare or insurance setting is a plus

Education:

High School

Experience:

Entry Level

Qualifications:

H.S. Diploma or Equivalent Required

Minimum of 1 year in a customer service or call enter environment, where 75+ calls handled daily

If this sounds like the right position for you, please reply to this posting now. Feel free to follow up with an email of your resume to erin.mcclenton@randstadusa.com, or a call to express your interest. I look forward to hearing from you, Erin McClenton.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.