Randstad Bilingual Call Center Representative Inbound in Burnsville, Minnesota

Bilingual Call Center Representative Inbound

job details:

  • location:Burnsville, MN

  • salary:$16 per hour

  • date posted:Monday, February 18, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Transportation and Warehousing

  • reference:S_732503

  • questions:melanie.rowe@randstadusa.com612-568-5833

job description

Bilingual Call Center Representative Inbound

Do you enjoy providing high level customer service to assist guests in their time of need?

Randstad has partnered with Bosch Service Solutions to help find Call Center Professionals to support the ramp up of their contact center located in the Southern Metro - a true temp to hire opportunity!

Very strong benefits package that includes medical, dental, vision, 401K and more! Direct hire potential after90 days!

Responsibilities:

-Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers.

-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,

Remotely unlocking vehicles, contacting roadside assistance.

-Documenting customer information

-Effective internet and search engine use to satisfy customer needs

-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions

-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively

Communicate needs to emergency response professionals.

-Maintain professional communication to both clients and internal team members

-Ability to handle emergency call situations when necessary

Working hours:1 2:00 PM - 9:00 PM

Skills:

Multiple positions available with a range of skill sets required:

1+ years of customer service experience (call center experience preferred!)

Must be bilingual in Spanish or French

Able to type 30 plus words per minute

Pass assessments with 80% accuracy

*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

Education:

High School

Experience:

Experienced

Qualifications:

Eligible to work in the USA

High School Diploma or equivalent

Reliable transportation to Burnsville, MN

Willing to submit to a background, credit check and drug test

Must be able to work a 5 day on, two day off schedule

Training class starts Monday, March 4th at 9 am. Please submit resume for review and Melanie will reach out to you to conduct a phone interview if you meet the minimum qualifications.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.