Randstad Bilingual Spanish Call Center Representative Inbound in Burnsville, Minnesota

Bilingual Spanish Call Center Representative Inbound

job details:

  • location:Burnsville, MN

  • salary:$16 - $16.50 per hour

  • date posted:Tuesday, February 12, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_731203

  • questions:melanie.rowe@randstadusa.com952-933-9753

job description

Bilingual Spanish Call Center Representative Inbound

Do you enjoy providing high level customer service to assist guests in their time of need?

Randstad has partnered with Bosch Service Solutions to help find Call Center Professionals to support the ramp up of their contact center located in the Southern Metro - a true temp to hire opportunity!

Very strong benefits package that includes medical, dental, vision, 401K and more! Direct hire potential after90 days!

Responsibilities:

We are looking for candidates who possess strong communication and customer service skills for our growing Emergency Response and Concierge Service Center located in Burnsville, MN providing services such as:

TeleService

Stolen Vehicle Recovery

Emergency Request

Automatic Collision Notification

Enhanced Roadside Assistance

Concierge Services

Critical Calling

Door Lock/Unlock

Customer Relations

Hands-Free Calling

Working hours: 12:00 PM - 9:00 PM

Skills:

Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers.

-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,

Remotely unlocking vehicles, contacting roadside assistance.

-Documenting customer information

-Effective internet and search engine use to satisfy customer needs

-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions

-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively

Communicate needs to emergency response professionals.

-Maintain professional communication to both clients and internal team members

-Ability to handle emergency call situations when necessary

Education:

High School

Experience:

Entry Level

Qualifications:

Multiple positions available with a range of skill sets required:

*High School Diploma or equivalent

*1+ years of customer service experience (call center experience preferred!)

*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation

Must be willing to submit to a background, credit check and drug test

Must have reliable transportation to Burnsville, MN

The next training class starts Monday, March 4th at 9 am. Once your application is submitted Melanie will reach out to you for a phone interview if you meet the minimum qualifications to move you forward in the hiring process.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.