Randstad Auditing Clerk in Cerritos, California
salary:$23.92 per hour
date posted:Thursday, December 27, 2018
job type:Temp to Perm
industry:Administrative and Support Services
Now hiring a Performance Quality Auditor for a large healthcare company in Cerritos
Location: Cerritos; zip code 90703
Working Hours: Monday-Friday 8:00am-5:00pm
Duration: Temp to potential perm assignment
-Assists with auditing customer service phone reps from previous months' calls.
This small team audits over 100 phone reps who can handle a wide range of calls, ie; billing questions, updating addresses, needing Dr information, etc.
Evaluates the quality and accuracy of transactions and/or communications with providers, groups, and/or policyholders.
-Identifies, documents, and reports any transaction errors or communications issues in a timely manner to ensure prompt resolution.
-Tracks and trends audit results, providing feedback to management.
-Identifies and reports on systemic issues which create ongoing quality concerns.
-Generates monthly reports of audit findings, supports clients with issues identified and develops reports to assist management with information requested.
Working hours: 8:00 AM - 5:00 PM
-Previous leadership experience and extensive coaching experience who focuses on positive coaching techniques
-Customer service and call center experience a plus. Medical or healthcare experience a plus.
- Intermediate Excel skills (pivot tables, creating / organizing spreadsheets.
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High School diploma, GED, or equivalent certification
Please apply or send resumes to email@example.com to be considered ASAP! A recruiter will reach out to you as soon as today if you are qualified for this opportunity!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.