Randstad Bilingual Call Center Representative Outbound in Cerritos, California

Bilingual Call Center Representative Outbound

job details:

  • location:Cerritos, CA

  • salary:$18.37 per hour

  • date posted:Monday, February 18, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_732740

  • questions:victoria.berretta@randstadusa.com999/999-9999

job description

Bilingual Call Center Representative Outbound

Now Hiring Bilingual Call Center Representative for a large healthcare company in Cerritos

Pay: $18.37

Location: Cerritos; zip code 90703

Working Hours: M-F 8-5

Duration: Temp to potential perm assignment

Responsibilities:

Responsible for providing initial contact between distinct Care Management programs and specific identified members. Handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features. Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone. Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services. Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management. Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources. Contacts physician offices to obtain demographic information or related data as needed

Working hours: 8:00 AM - 5:00 AM

Skills:

-1 year of customer service/call center experience

-Bilingual in English and Spanish preferred but not required

-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience

-Good listening skills and patience are necessary.

-Ability to solve problems and analyze complex situations under pressure

-Must be able to work independently and have critical thinking skills

Education:

High School

Experience:

Entry Level

Qualifications:

-HS diploma or GED required

Please apply or send resumes to victoria.berretta@randstadusa.com to be considered ASAP! A recruiter will reach out to you as soon as today if you are qualified for this opportunity!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.