Randstad Bilingual Call Center Representative in Cerritos, California

Bilingual Call Center Representative

job details:

  • location:Cerritos, CA

  • salary:$18.37 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_711296

  • questions:victoria.berretta@randstadusa.com999/999-9999

job description

Bilingual Call Center Representative

Now hiring Bilingual Customer Service Representatives for a large healthcare company in Cerritos

Pay: $18.37

Location: Cerritos; zip code 90703

Working Hours: Monday-Friday 9:00am-6:00pm (possible weekend shift)

Duration: 3 month temp to potential perm assignment

Responsibilities:

-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

-Analyzes problems and provides information/solutions.

-Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

-Thoroughly documents inquiry outcomes for accurate tracking and analysis.

-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

-Researches and analyzes data to address operational challenges and customer service issues.

-Provides external and internal customers with requested information.

-Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

-Uses computerized systems for tracking, information gathering and troubleshooting.

Working hours: 9:00 AM - 6:00 PM

Skills:

-1 year of customer service/call center experience

-Bilingual in English and Spanish or Vietnamese

-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience

-Good listening skills and patience are necessary.

-Ability to solve problems and analyze complex situations under pressure

-Must be able to work independently and have critical thinking skills

Education:

High School

Experience:

Entry Level

Qualifications:

-High School diploma, GED, or equivalent certification

Please apply or send resumes to victoria.berretta@randstadusa.com to be considered ASAP! A recruiter will reach out to you as soon as today if you are qualified for this opportunity!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.