Randstad Customer Service Supervisor in Columbia, Maryland

Customer Service Supervisor

job details:

  • location:Columbia, MD

  • salary:$50,000 - $55,000 per year

  • date posted:Tuesday, February 12, 2019

  • experience:Experienced

  • job type:Permanent

  • reference:S_731037

  • questions:katie.boyd@randstadusa.com410-576-0712

job description

Customer Service Supervisor

Do you have solid organizational and time management skills? Are you self-motivated and team oriented? Are you ready to hit the ground running in your new career? A rapidly growing, leading manufacturer of consumer and industrial products is looking for a Customer Service Supervisor to join their team in Columbia, MD. The position will be permanent, full-time working Monday - Friday. The Customer Service Supervisor will oversee the customer service team and the responsibilities of the role include but are not limited to:

Responsibilities:

  • Manages customer service team effectively through supervision, training and mentoring

  • Completes annual performance evaluations for the team

  • Develops new sales and profit growth opportunities

  • Monitors, analyzes, reviews and reports on relevant sales and marketing activities and results

  • Obtains greater market share of existing accounts through effective customer outreach programs and strategic marketing campaigns

  • Collaborates with the sales team in defining, developing and implementing sales and marketing objectives and strategies

  • Reviews, reports and communicates customer compliance opportunities with respective plants

  • Develops sales presentations for national, regional and local accounts to include new products and product positioning strategies as well as deliverables i.e. sell sheets, package designs etc.

  • Engages in inside sales for seasonal items, when necessary

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Experience in account management of major CPG retailers (e.g. Walmart, TSC, Petco) and national distributors (e.g. Central Garden and Pet, Hagen, Ace Hardware), preferred

  • Demonstrate experience using internet portals of national accounts (e.g. Wal-Mart Retail Link, GDSN, VIS)

  • Strong Microsoft Office skills, especially Excel

  • High degree of initiative and independent execution

Education:

Bachelors

Experience:

Experienced

Qualifications:

  • Bachelor's degree or equivalent business experience in sales, marketing, communications or similar field

  • 3+ years prior Supervisory experience

  • Background in Manufacturing is highly preferred

  • Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines

  • Some travel required (up to 25%)

If this sounds like you, please submit applications here or send directly to katie.boyd@randstadusa.com with 'Customer Service Supervisor' included in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.