Randstad Account Manager/Project Manager in Conyers, Georgia

Account Manager/Project Manager

job details:

  • location:Conyers, GA

  • salary:$18 per hour

  • date posted:Wednesday, January 9, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_720167

  • questions:mary.blount@randstadusa.com770-922-2888

job description

Account Manager/Project Manager

A leading corporation seeks an experienced Account Manager who is bilingual or multilingual to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele as well as bringing on new customers who can benefit from our product offerings. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. We're looking for a sales-oriented professional who values productivity and customer engagement. Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Responsibilities:

Be the primary point of contact and build long-term relationships with customers

Help customers through email, phone, online presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Enhance department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customers usage of our product

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Liaise between the customer and internal teams

Working hours: 8:00 AM - 5:00 PM

Skills:

Bachelor's degree required

2-3 years experience in account management

Advanced problem resolution skills and communication abilities

Excellent word processing and spreadsheet skills

Ability to anticipate customers' needs and match them with appropriate products and services

Comfort with working under pressure in a fast-paced environment

Bi or multilingual is a definite plus

Currently serving or has served in a customer service role

International business experience is a plus

Project management skills required

Education:

Bachelors

Experience:

Experienced

Qualifications:

Proven account management or other relevant experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Bachelor's Degree in appropriate field of study or equivalent work experience

5+ years of marketing experience with agency background desirable

Deep digital understanding

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize among competing tasks

Critical thinking and problem solving skills

Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology

Excellent time and project management skills. You're always looking to improve inefficient processes

Keen attention to detail and adherence to deadlines

Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Apply to this Job Posting - attach a current updated resume and DO NOT EMAIL THE HIRING MANAGER . They will contact you and schedule a digital interview. Again PLEASE DO NOT EMAIL YOUR RESUME TO HIRING MANAGER

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.