Randstad Project Manager Technical Support in Covington, Georgia
Project Manager Technical Support
salary:$40,000 - $45,000 per year
date posted:Wednesday, February 13, 2019
job type:Temp to Perm
industry:Administrative and Support Services
Project Manager Technical Support
Local company in Covington is seeking an Experienced Technical Support/Project Manager who has an excellent work history, can work independently and take initiative.
Develop a deep understanding of the existing business processes and cross department interactions.
Maintain relationships with state clients.
Support and maintain software that includes a Regulatory Licensing Management System, a multi-state pesticide registration program, and other products and services offered by the company.
Provide help-desk/call-center support: Answering phone calls and emails from end-users, providing resolutions where possible, raising awareness of critical items and regular repeat incidents, while working with account managers and developers to help find solutions, documenting issues and resolutions.
Assist in maintaining accounts with existing clients: Answering phone calls and emails from clients of our software programs, providing resolutions and training where possible, raising awareness of critical items and regular repeat incidents while working with account managers and developers to help find solutions, submitting audit reports, updating required documents and forms.
Ensure the end-users and clients are kept fully up-to-date on outstanding issues.
Test software and troubleshoot web-sites for functional and technical errors.
Perform some repetitive processes that require acute attention to detail and involve monetary transactions.
Other duties as assigned.
Working hours: 8:00 AM - 5:00 PM
Strong interpersonal skills, with ability to transfer information with clarity and concision to others in verbal and non-verbal forms.
Demonstrate critical thinking and problem-solving skills to recognize, evaluate, and brainstorm solutions encountered issues.
Ability to explain in a coherent and courteous manner, the effects of technology to a non-technical person.
Ability to execute duties and responsibilities in an organized, and effective manner.
Ability to work collaboratively with other team members (some in remote locations) but without direct supervision.
High level of proficiency with MS Office suite, especially MS Word, Excel and Access.
Familiarity with general database concepts.
Must possess a positive, can-do attitude, while looking for ways to provide creative solutions to problems.
Bachelor's Degree in business, information technology, agriculture, or related field.
1 to 2 years related experience with state government processes and procedures. (optional)
Experience with agribusiness. (optional)
Apply only by submitting your resume to this posting, do not call the branch regarding this position.
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