Randstad Customer Service Representative in Cypress, California

Customer Service Representative

job details:

  • location:Cypress, CA

  • salary:$16.33 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:1 Years

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:452106

job description

Customer Service Representative

job summary:

  • Responds to member. provider and other inquiries via telephone. correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.

  • Demonstrates appropriate customer-care skills such as empathy. active listening. courtesy. politeness. helpfulness and other skills as identified.

  • Records. investigates and resolves member complaints as detailed in the Grievance Procedure narrative.

  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.

  • Logs. tracks and appropriately documents all issues utilizing on-line systems and procedures. and in accordance with all applicable guidelines and requirements.

  • Makes decisions that are consistent with the concept of a win-win-win for members. associates and WellCare.

  • Demonstrates based behaviors such as initiative accountability and value.

  • Performs skills necessary to create a high-quality customer experienc as reflected through acceptable C-Sat scores. quality monitors and member feedback

Bi-Lingual (Spanish/Korean/Vietnamese).

Education:

High School or GED Required

6 months of experience in relevant work Required

Other Previous experience in a call center or customer service environment Preferred

Ability to multi-task Ability to multi-task. good organizational and time management skills Advanced

Demonstrated organizational skills Intermediate

location: Cypress, California

job type: Contract

work hours: 8 to 5

education: High School

experience: 1 Years

responsibilities:

  • Responds to member. provider and other inquiries via telephone. correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.

  • Demonstrates appropriate customer-care skills such as empathy. active listening. courtesy. politeness. helpfulness and other skills as identified.

  • Records. investigates and resolves member complaints as detailed in the Grievance Procedure narrative.

  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.

  • Logs. tracks and appropriately documents all issues utilizing on-line systems and procedures. and in accordance with all applicable guidelines and requirements.

  • Makes decisions that are consistent with the concept of a win-win-win for members. associates and WellCare.

  • Demonstrates based behaviors such as initiative accountability and value.

  • Performs skills necessary to create a high-quality customer experienc as reflected through acceptable C-Sat scores. quality monitors and member feedback

Bi-Lingual (Spanish/Korean/Vietnamese).

Education:

High School or GED Required

6 months of experience in relevant work Required

Other Previous experience in a call center or customer service environment Preferred

Ability to multi-task Ability to multi-task. good organizational and time management skills Advanced

Demonstrated organizational skills Intermediate

qualifications:

  • Responds to member. provider and other inquiries via telephone. correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.

  • Demonstrates appropriate customer-care skills such as empathy. active listening. courtesy. politeness. helpfulness and other skills as identified.

  • Records. investigates and resolves member complaints as detailed in the Grievance Procedure narrative.

  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.

  • Logs. tracks and appropriately documents all issues utilizing on-line systems and procedures. and in accordance with all applicable guidelines and requirements.

  • Makes decisions that are consistent with the concept of a win-win-win for members. associates and WellCare.

  • Demonstrates based behaviors such as initiative accountability and value.

  • Performs skills necessary to create a high-quality customer experienc as reflected through acceptable C-Sat scores. quality monitors and member feedback

Bi-Lingual (Spanish/Korean/Vietnamese).

Education:

High School or GED Required

6 months of experience in relevant work Required

Other Previous experience in a call center or customer service environment Preferred

Ability to multi-task Ability to multi-task. good organizational and time management skills Advanced

Demonstrated organizational skills Intermediate

skills: Excel

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.