Randstad Customer Service EntryLevel in Des Moines, Iowa

Customer Service EntryLevel

job details:

  • location:Des Moines, IA

  • salary:$11 - $12 per hour

  • date posted:Friday, December 21, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_715999

  • questions:jill.lange@randstadusa.com515-318-6893

job description

Customer Service EntryLevel

Join our team! We are seeking highly motivated customer service representative. You will be taking inbound and outbound calls to assist our clients in resolving issues, or simply verifying information. If you are interested in pursuing a career with a growing company, apply today!

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

  • Prepare product or service reports by collecting and analyzing customer information.

  • Contribute to team effort by accomplishing related results as needed.

  • Manage large amounts of incoming calls.

Working hours: 7:00 AM - 3:30 PM Additional shift available

Skills:

  • Proven customer support experience

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

Education:

High School

Experience:

Entry Level

Qualifications:

  • Minimum of 1 year experience working in customer service

  • Reliable transportation and history of good attendance

Apply today at www.randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.