Randstad Call Center Representative in Duluth, Georgia

Call Center Representative

job details:

  • location:Duluth, GA

  • salary:$14.25 - $15.25 per hour

  • date posted:Wednesday, January 9, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_720225

job description

Call Center Representative

Do you enjoy communicating with people on the phone? Do you have a cheery character? We are looking for customer service representatives to join their team.

Would you like an opportunity to work for a great healthcare provider with a chance to go permanent?

Responsibilities:

Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services. Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Working hours: 12:00 PM - 8:00 PM

Skills:

Be available to represent Health Plans by answering and documenting all incoming calls

Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services

Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed

Answer customer questions and assists in problem resolution

Education:

High School

Experience:

Experienced

Qualifications:

3+ years of Call Center experience within a Healthcare environment

Must be flexible to have 100% attendance

High School Diploma or equivalent

Pay Rate: $15.25Hr

Hours: 8am-9pm (Be flexible, weekend work possible with an 8hr shift in between these hours)

If this sounds like a great opportunity, please attach your resume. We look forward to talking with you.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.