Randstad Customer Service in Fairfield, New Jersey

Customer Service

job details:

  • location:Fairfield, NJ

  • salary:$15 - $16 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Entry Level

  • job type:Temporary

  • reference:S_731297

  • questions:nick.burke@randstadusa.com973-285-5547

job description

Customer Service

We have an exciting new opportunity for a Customer Support Representative in Fairfield, NJ. This a 6-Month Temporary assisgnment. The Customer Support Representative will represent the Products team, answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Responsibilities:

  • Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing, and marketing.

  • Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines.

  • Suggest additional and/or alternative products or services to meet customer needs.

  • Taking verbal orders

  • Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact.

  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.

Working hours: 9:00 AM - 5:00 PM

Skills:

  • Strong data entry skills

  • Knowledge of electrical concepts a plus.

  • Proficient in negotiation and influencing skills is preferred.

  • Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

  • Ability to work within a functional team environment and strives to fulfill team goals

  • Ability to multi-task.

  • Strong interpersonal skills

  • Meets departmental productivity and quality assurance standards

If you are qualified and interested in this role, please apply, email your resume to nick.burke@randstadusa.com and give a call into the office at 973-285-5547

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.