Randstad NOC Analyst - 3rd shift (Network Operations) in Fenton, Missouri

NOC Analyst - 3rd shift (Network Operations)

job details:

  • location:Fenton, MO

  • salary:$20 - $25 per hour

  • date posted:Wednesday, February 13, 2019

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:670790

job description

NOC Analyst - 3rd shift (Network Operations)

job summary:

NOC Analyst - 3rd shift (Network Operations)

  • Fenton, MO

  • 6mo (Contract to hire)

  • US Citizens/Green Cards, No 3rd Parties

  • \This hours for 3rd shift are 12AM-8AM; The person will start on first shift to get training for a few weeks then move to 3rd shift. The shift is Sat-Wed..

Job Description:

Responsibilities / Time Spent (%):

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

Qualifications :

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.

  • Great customer service skills.

  • Ability to work both independently and in a team environment.

  • Ability to analyze and intelligently troubleshoot issues.

  • Ability to learn quickly and adapt to new technologies and processes.

  • Windows Server experience. Unix/Linux Server experience (preferred).

  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).

  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.

This hours for 3rd shift are 12AM-8AM; The person will start on first shift to get training for a few weeks then move to 3rd shift. The shift is Sat-Wed..

location: Fenton, Missouri

job type: Contract

salary: $20 - 25 per hour

work hours: 12am to 9am

education: No Degree Required

responsibilities:

Responsibilities / Time Spent (%):

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

qualifications:

Qualifications :

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.

  • Great customer service skills.

  • Ability to work both independently and in a team environment.

  • Ability to analyze and intelligently troubleshoot issues.

  • Ability to learn quickly and adapt to new technologies and processes.

  • Windows Server experience. Unix/Linux Server experience (preferred).

  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).

  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.

skills: Qualifications :

  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.

  • Great customer service skills.

  • Ability to work both independently and in a team environment.

  • Ability to analyze and intelligently troubleshoot issues.

  • Ability to learn quickly and adapt to new technologies and processes.

  • Windows Server experience. Unix/Linux Server experience (preferred).

  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).

  • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.