Randstad Client Services in Folsom, California
salary:$15 - $15.50 per hour
date posted:Wednesday, December 5, 2018
industry:Administrative and Support Services
Randstad is currently hiring for one of the world's largest HR consultation firms - locally in Folsom, CA! While this position is temporary, the experienced and senior customer service team has a lot to offer in the form of tenure in the field, business relationships, and resume content. Bilingual candidates will have priority, however all are encouraged to apply.
Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions
Ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.
Complete the eligibility determination process.
Generate case disposition letters
Assists callers in problem resolution, as needed.
Performs data entry functions with the use of imaged documents.
Responds to customer phone inquiries in a prompt, courteous, professional and concise manner.
Communicates effectively with management.
Meets all standards established for this position
Minimum 35 WPM typing speed.
Performs other duties as may be assigned by management.
Working hours: 7:00 AM - 7:00 PM
High school diploma, GED, or equivalent certification; background in human services, or call center customer service; knowledge of California's LifeLine discount phone service program is preferred; experience in data entry and telephone skills; experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner; ability to follow directions; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Computer skills are required. Other combinations of education and experience will be considered.
The hiring managers are seeking candidates who are passionate about quality customer service. Backgrounds in customer service, call centers, and/or project-based work are highly sought after! Bilingual candidates can make up to $15.50/hour - monolingual will be compensated $15.00/hour.
A committed and diverse workforce is our most important resource.
This company is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of this company are encouraged to apply.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.