Randstad Sr. Customer Service Representative in Folsom, California

Sr. Customer Service Representative

job details:

  • location:Folsom, CA

  • salary:$15 - $15.50 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_711528

  • questions:kala.haas@randstadusa.com512/993-3983

job description

Sr. Customer Service Representative

Customer Service position working in an inbound call center - Will assist customers with questions and inquiries

Must be available to work any 8 hour shift starting at 7 am or ending at 7 pm - examples: 7 am - 3:30 pm - 7:30 am - 4 pm - 8 am - 4:30 pm - 8:30 am - 5 pm, etc. - the latest shift would be 10:30 am - 7:00 pm

Responsibilities:

JOB RESPONSIBILITIES:

  1. Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions

  2. Ability to take appropriate action based on the results of member information that has been screened against external state/federal databases.

  3. Complete the eligibility determination process.

  4. Generate case disposition letters

  5. Assists callers in problem resolution, as needed.

  6. Performs data entry functions with the use of imaged documents.

  7. Responds to customer phone inquiries in a prompt, courteous, professional and concise manner.

  8. Communicates effectively with management.

  9. Meets all standards established for this position

Working hours: 8:00 AM - 5:00 PM

Skills:

Minimum 35 WPM typing speed.

Proficient Windows

Inbound calls

Data Entry

Education:

High School

Experience:

Experienced

Qualifications:

Ability to perform in a fast paced call center work environment

Positions are immediate

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.