Randstad Call Center Representative Outbound in Frederick, Maryland

Call Center Representative Outbound

job details:

  • location:Frederick, MD

  • salary:$15 per hour

  • date posted:Monday, February 11, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_730305

job description

Call Center Representative Outbound

Randstad Central Delivery is now hiring multiple Customer Service representatives. Please review the job description below and apply if you are interested!

Responsibilities:

Specific Duties:

  1. Documents and communicates investigation outcome of Medicare and Commercial primacy based upon Coordination of Benefit Rules and departmental procedures. Updates eligibility system/ database with outcome of primacy investigation

  2. Performs basic and specialty workflow and administrative tasks with minimal supervision

  3. Collaborates with others to identify and solve moderate problems and create procedures that promote efficiency and quality

  4. Initiates telephone calls to members, providers and other insurance companies to gather COB data and receives and respond to incoming telephone inquiries

  5. Meets productivity, quality and timeliness goals

Working hours: 8:00 AM - 8:00 PM

Skills:

Must have qualifications/experience:

  1. Good Computer skills and intermediate proficiency working in a windows environment, Microsoft office, typing, phone customer service

  2. Excellent written, analytical and verbal communications skills

  3. Ability to work in a production environment and meet/exceed productivity, quality and timeliness goals

  4. Team player; works effectively with others. Ability to work independently and exercise sound judgment

  5. 1-2 years US Healthcare and/or COB experience, preferred

Education:

High School

Experience:

Entry Level

Qualifications:

**Must be able to commit to contract to hire, and remain available through the duration of the contract assignment

Apply with your resume if you are interested!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.