Randstad Customer Service Rep(Experienced) in Hadley, Massachusetts

Customer Service Rep(Experienced)

job details:

  • location:Hadley, MA

  • salary:$23 - $28.57 per hour

  • date posted:Wednesday, November 28, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Information

  • reference:S_708710

job description

Customer Service Rep(Experienced)

Currently seeking experienced customer service reps for my client in Westwood, Ma. The position will provide high quality customer service to their client base while also address customer inquiries and assisting in admin tasks.

Responsibilities:

Receives and resolves customer inquiries.

Works with Eversource IT & third-party vendors, as required, to respond to customer/installer access issues to company or statewide systems required for participation.

Accesses vendors meter installation schedule system to respond to inquiries about a planned meter installation

Serves as liaison with Eversource Meter Technical group when mechanical issues with meters are identified

Working hours: 9:00 AM - 5:00 PM

Skills:

Assists the Eversource Interconnection department in responding to non-technical questions.

Partners with outside vendors and their systems, as well as required internal resources, to address customer questions regarding meter readings, incentive payments and billing credits.

Acts as liaison with Energy Efficiency to triage issues with or respond to questions regarding production data being stored in the "Ways to Save" area of the ES website.

Demonstrates competency and proficiency in oral and written communications

is customer driven

accepts responsibility

takes ownership

is results oriented

participates in achieving team effectiveness; thinks and acts analytically

applies knowledge and skill to solve problems; and responds promptly appropriately and constructively to internal and external inquiries

Education:

High School

Experience:

Experienced

Qualifications:

A minimum of 3 years of customer service experience, which includes written (including email) and oral customer communications. Experience with Microsoft Office required.

High school diploma, some college preferred

Please email all resumes to bert.cornielius@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.