Randstad Drug Safety Associate in Horsham, Pennsylvania

Drug Safety Associate

job details:

  • location:Horsham, PA

  • salary:$25 - $28 per hour

  • date posted:Monday, January 7, 2019

  • experience:3 Years

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:27398

job description

Drug Safety Associate

job summary:

Summary: An actively-licensed RN to provide premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.

location: Horsham, Pennsylvania

job type: Temporary

salary: $25 - 28 per hour

work hours: 9 to 5

education: Associate


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Confers with internal and/or external customers in order to provide information about products

  • and/or services such as processing customer requests, orders, cancel accounts or obtain

  • details of complaints over the phone, by email, live chat, social media or other method of

  • communication.

  • Resolves customer questions and concerns effectively and efficiently by actively listening,

  • communicating clearly and concisely, and assuring customer understanding.

  • Ensures customer satisfaction and loyalty by consulting with customers, assisting customers,

  • and resolving a wide variety of customer requests, inquiries, and complaints.

  • Assists with product or service related tasks and activities, which may include order

  • processing, invoicing, researching accounts, order history, handling returns, client program

  • policies and opening new accounts.

  • Keeps records of customer interactions and transactions, recording details of inquiries,

  • complaints, comments and actions taken.

  • Builds and maintain business relationship with clients by providing prompt and accurate

  • service so as to promote customer loyalty for the client.

  • Documents Adverse Events and Quality Complaints.

  • Obtains and examines all relevant information to assess validity of complaints and to

  • determine possible causes. May make outbound calls related to the product or service, and/or

  • in follow-up to a customer inquiry.

Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Current RN license. Previous pharmaceutical call center experience preferred. Previous product quality and/or pharmacovigilance experience desired.

Language Skills:

Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer/Technical Skills

Proficient knowledge of Microsoft Office products. Familiarity with use of Microsoft Office Suite 2010. Dexterity navigating multiple databases.

skills: Pharmacovigilance, Drug Safety

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.