Randstad Customer Service Rep. in Irvine, California

Customer Service Rep.

job details:

  • location:Irvine, CA

  • salary:$16 per hour

  • date posted:Wednesday, January 9, 2019

  • experience:Entry Level

  • job type:Temporary

  • reference:S_720099

  • questions:tim.sargious@randstadusa.com949-727-3205

job description

Customer Service Rep.

  • Assist customers via emails and over the phone

  • Listen to the customer queries patiently to resolve issues

  • Respond to the problems of the customer promptly

  • Confer with customers by telephone, or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

  • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

  • Check to ensure that appropriate changes were made to resolve customers' problems

Ability to retain product knowledge and help educate the customer

Responsibilities:

? Assist customers via emails and over the phone

? Listen to the customer queries patiently to resolve issues

? Respond to the problems of the customer promptly

? Confer with customers by telephone, or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

? Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction

? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

? Check to ensure that appropriate changes were made to resolve customers' problems

Ability to retain product knowledge and help educate the customer

Working hours: 8:00 AM - 5:00 PM

Skills:

--Computer literate with working knowledge of MS Office suite (Word, Excel, PowerPoint, MS Outlook)

--Excellent communication skills: both written and verbal

--Ability to work with a lot of data and multi-task in a fast-paced environment

--Possess patience when communicating with the customer

--Ability to maintain composure with an angry customer

--Strong listening skills, since most of the time, communication with the customers is done over the phone.

Education:

Associate

Experience:

Entry Level

Qualifications:

? Computer literate with working knowledge of MS Office suite (Word, Excel, PowerPoint, MS Outlook)

? Excellent communication skills: both written and verbal

? Ability to work with a lot of data and multi-task in a fast-paced environment

? Possess patience when communicating with the customer

? Ability to maintain composure with an angry customer

? Strong listening skills, since most of the time, communication with the customers is done over the phone.

? College degree preferred

? 2 years? experience in a customer service role

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.