Randstad Account Representative-Customer Service in Kansas City, Missouri

Account Representative-Customer Service

job details:

  • location:Kansas City, MO

  • salary:$16 per hour

  • date posted:Friday, January 11, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_721267

  • questions:garrett.damron@randstadusa.com913-491-0944

job description

Account Representative-Customer Service

Summary

Are you looking to get your foot in the door with a rapidly growing organization? Do you thrive in a fast paced atmosphere and love interacting with people? We are looking to add several Account Representatives-Customer Service professionals to our team. The ideal candidate for this role will be detail oriented, friendly and professional over the phones, as well as, learn new systems quickly.

This temp to hire position is on the fast track to convert after 90 days of employment.

Culture

Supportive management team that offers consistent feedback, extensive training (3-4 weeks) and an open door policy. The goal is to empower employees to do more with the skills they walk in the door with will simultaneously promoting the acquisition of new skills and abilities. Promote from within and give the opportunity to move into higher level positions within the organization based on attendance, performance and skill.

Benefits

Health/Dental/Vision

Responsibilities:

--Take incoming calls from customers regarding their accounts

--Respond to customer emails and chats

--Update and make policy changes

--Average 40-50 calls per day

--Maintain a 95% or higher QA Score

--Assist with enrollment paperwork

--Review and update account information

--Meet KPI and production expectations

Working hours: 10:00 AM - 7:00 PM

Skills:

--Detail oriented

--Quick Study

--Strong Data Entry Skills

--Professional phone skills

--Communicate in a clear and concise manner

Education:

High School

Experience:

Entry Level

Qualifications:

--Min. of 6 months of experience working in a contact center, call center, office assistant or phone support position in professional setting

--Intermediate of MS Office, Excel, Word

--Demonstrated job stability

--Demonstrated good attendance in previous roles

If you are looking for the opportunity to start out with an organization that promotes organic growth/promotes from within the organization rather than hire from the outside, fosters a positive hard working atmosphere and a supportive management style please apply today AND email lindsay.bryant@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.