Randstad USA Disability

Job Information

Randstad Customer Experience Project Manager in Lake Forest, Illinois

Customer Experience Project Manager

job details:

  • location:Lake Forest, IL

  • salary:$35 - $38.87 per hour

  • date posted:Wednesday, June 19, 2019

  • experience:3 Years

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:29070

job description

Customer Experience Project Manager

job summary:

As the world's largest staffing and recruitment agency in the world, we can commit to find you the perfect role that gives you the opportunity to learn and grow in the life sciences arena. Utilizing a recruiter for your job search gives you access to a large network of top employers as well as detailed information about hundreds of positions. A current top partnership with a research-driven biopharmaceutical company is known as a powerhouse that aims to develop treatments for difficult-to-cure diseases. This renowned employer has created 32 products, including Humira and Lupron, that have highly impacted lives across the globe. If you're looking to stand out in your field and lead the way to innovative therapies, this position is for you!

location: Lake Forest, Illinois

job type: Contract

salary: $35.00 - 38.87 per hour

work hours: 8 to 4

education: Associate


  • 3+ years marketing project management experience

  • Leads multiple low to medium complexity digital projects simultaneously across several business teams

  • Manages scope, resources and timelines and revises as appropriate to meet changing needs and requirements for projects with a low to mid-range complexity, size and/or scope.

  • Creates detailed project work plans and assigns tasks to team members.

  • Facilitates, tracks and monitors projects, activities, milestones, timelines and deliverables

  • Provides regular project updates and status reports to project team.

  • Works closely with practice leads and/or managers to ensure a high level of quality

  • Ensures project documents are complete, current, and archived appropriately.

  • Ability to work closely with various stakeholders to ensure delivery of a team-driven end product that leads to a top-notch user experience


  • Ability to lead cross functional teams to deliver high quality work consistently and on time

  • Ability to deliver high quality work consistently and on time

  • Attention to detail, while also considering the big picture

  • Excellent communication skills - in person, written and presentation

  • Self-motivated with positive attitude

  • Proficiency in industry standard project management software such as Microsoft Project and the Microsoft Office suite of products

  • PMP preferred

Top 3 to 5 skillsets needed for this role:

A) Excellent communication skills

B) Attention to Detail

C) Self-motivated, little direct supervision

D) Ability to work with cross-functional teams

E) Client Management (Brands fund the projects)

F) Effectively manage multiple projects at the same time


Must have experience:

Experience in Project Management

Proficiency in industry standard project management software

Preferred Experience:

Bachelor's degree is preferred, but not required

Digital Marketing experience

Health Sciences or regulated industry experience

Project Management Professional Certification

skills: Project Management, MS-EXCEL, MS-Powerpoint, MS-Project, PMP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.