Randstad Optical Customer Service Representative in Lewisville, Texas

Optical Customer Service Representative

job details:

  • location:Lewisville, TX

  • salary:$16 per hour

  • date posted:Tuesday, January 8, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_719882

  • questions:teressa.reese@randstadusa.com314/288-2115

job description

Optical Customer Service Representative

Do you have dynamic customer service skills and experience in the optical industry?

Randstad is working with a client company in Lewisville to attract top talent that will positively represent our brand of optical labs.


Mon-Fri 8:30am-5:30pm



Respond to complex e-mail and web chat inquiries in a manner that supports the achievement of company satisfaction, growth and operational excellence goals.

-Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing

-Effectively educate and influence members and prospective members on the value and benefit that the company offers through its products, services and extensive network of doctors

-Remain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiries

Working hours: 8:30 AM - 5:30 PM


Excellent written and verbal communication skills

Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements

Proficient with Microsoft Word and Outlook

Ability to meet minimum production requirements

Ability to work at a computer 96% of the time


High School




HS Diploma or equivalent

2+ years experience in Optical (dispensing eyeglasses)

Willing to submit to background check and drug screen

We hope you are excited about this opportunity, please apply today!

Our recruiters will be in touch with qualified candidates within the next 3-5 business days.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.