Randstad Call Center Senior Representative Inbound in Mount Laurel, New Jersey

Call Center Senior Representative Inbound

job details:

  • location:Mount Laurel, NJ

  • salary:$16.25 - $16.75 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_731532

job description

Call Center Senior Representative Inbound

Randstad National Recruiting is hiring Customer Service Reps in Mt. Laurel, NJ!! This a temp opportunity slated to last 4 months till a year!

Responsibilities:

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.Provide a high level of customer service support when handling customers? questions/complaints in respect to defined benefit pension and/or health and welfare plans.

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Working hours: 8:00 AM - 8:00 PM

Skills:

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

Fluent in Spanish a plus

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of health and welfare and/or defined benefit pension plans a plus

Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred

Education:

High School

Experience:

Entry Level

Qualifications:

1+ Year of Call center experience

Ability to type 30-40 WPM

Ability to work in a team environment

Ability to work a flexible work schedule (30 40 hours/week with some overtime requested; variety of schedule start and end times)

Associate or Bachelors degree preferred

Highschool or GED required

PLEASE SEND QUALIFIED RESUMES TO hailey.chelton@randstadusa.com

PLEASE SEND QUALIFIED RESUMES TO hailey.chelton@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.