Randstad Customer Service in Northbrook, Illinois

Customer Service

job details:

  • location:Northbrook, IL

  • salary:$45,000 - $47,000 per year

  • date posted:Wednesday, February 13, 2019

  • experience:Experienced

  • job type:Permanent

  • industry:Administrative and Support Services

  • reference:S_731468

  • questions:eric.kaszuba@randstadusa.com847-367-1117

job description

Customer Service

A leading client located in Northbrook, IL is seeking candidates to fill an immediate, Direct Hire, Customer Service Representative position.

The Customer Service Representative will be responsible for helping international customers with product and technical details. These candidates will have a great understanding of the company's products and services in the Automotive industry. They will also handle customer questions and concerns for their products.

Responsibilities:

  • Respond to international customer and consumer technical inquiries via telephone, email, and fax while recording complaints and inputting claims into the company database

  • Diagnose, resolve, and process consumer returns and defective or damaged product claims

  • Communicate with the Technology team to provide information regarding product quality and technical information

  • Assist with maintenance of multiple databases and assist with other special projects as needed

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Associate's Degree required; Bachelor's Degree highly desired

  • At least 2-3 years of Customer Service experience required; International experience highly desired

  • Must be able to communicate with all levels of management and with customers in a professional manner

Salary/Benefits:

-$45,000 - $47,000 per year

-Direct Hire - 33-40 hours/week

-Benefits include 401k, Medical, Vision, Dental, and Life

Education:

Associate

Experience:

Experienced

COMPANY INFORMATION:

  • Growing organization that has recently moved into a new office location and is ready to grow their team as well as their revenue

  • Multiple opportunities for growth and advancement within the organization

Please click Apply Now in order to be considered for this opportunity. After submitting your resume, please feel free to follow up with Eric Kaszuba via email at eric.kaszuba@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.