Randstad Customer Service Medical Device in Oceanside, California

Customer Service Medical Device

job details:

  • location:Oceanside, CA

  • salary:$18 - $19 per hour

  • date posted:Wednesday, December 5, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:S_711249

  • questions:rebecca.phillips@randstadusa.com619-491-0354

job description

Customer Service Medical Device

Our client, a large medical device company in the Oceanside area, has partnered with us to assist them in finding their next professional team player. They offer a business casual environment and amazing benefits once you go permanent on their payroll. This is a career opportunity with long term growth potential!

Responsibilities:

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer issues

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Produce call reports

Working hours: 8:00 AM - 5:00 PM

Skills:

High school diploma or equivalent

Proficient in relevant computer applications

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Some experience in a call center or customer service environment

Fast data entry 10 Key required

Education:

No Degree Required

Experience:

Experienced

Qualifications:

6+ months of medical device customer service, or medical device knowledge/industry required!

For immediate consideration, please apply directly to this posting. Due to the high call volume in our office, we're unable to take calls regarding this position. Thank you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.