Randstad Collections Representative in Phoenix, Arizona
salary:$21 per hour
date posted:Thursday, December 6, 2018
job type:Temp to Perm
industry:Other Services (Except Public Administration)
Pay Rate: $21.00 per hour. Full time, Temp to Permanent.
Shift Required: Open availability Monday through Thursday between 7:00AM and 9:00PM, and alternating Fridays and Saturdays from 7:00AM to 5:30PM. 40 hours total per week, 4 days worked per week, 3 days off.
What you’ll be doing:
In this role you will be responsible for collections of bank products (credit card, consumer loans, Auto, and home equity) that are past due. This includes:
Contacting members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections calls.
Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.
Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulations pertaining to loan verification and collection.
Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing;
Negotiates mutually satisfactory payment arrangements.
Completes required account verification, account maintenance, and documents all contact and collection attempts.
Collections experience, 1-2 years
Call Center experience – 1-2 years
Bank cards or auto loan collections experience preferred
Financial advice/planning and/or debt management experience
Loss mitigation experience
Skip Tracing experience
High School Diploma, or equivalent, required
Bachelor Degree or Associate Degree preferred
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