Randstad Collections Representative in Phoenix, Arizona

Collections Representative

job details:

  • location:Phoenix, AZ

  • salary:$21 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Other Services (Except Public Administration)

  • reference:S_711278

job description

Collections Representative

Pay Rate: $21.00 per hour. Full time, Temp to Permanent.

Shift Required: Open availability Monday through Thursday between 7:00AM and 9:00PM, and alternating Fridays and Saturdays from 7:00AM to 5:30PM. 40 hours total per week, 4 days worked per week, 3 days off.

What you’ll be doing:

In this role you will be responsible for collections of bank products (credit card, consumer loans, Auto, and home equity) that are past due. This includes:

  • Contacting members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections calls.

  • Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. Negotiates mutually satisfactory payment arrangements.

  • Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulations pertaining to loan verification and collection.


  • Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.

  • Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing;

  • Negotiates mutually satisfactory payment arrangements.

  • Completes required account verification, account maintenance, and documents all contact and collection attempts.

Preferred Experience:

  • Collections experience, 1-2 years

  • Call Center experience – 1-2 years

  • Bank cards or auto loan collections experience preferred

  • Financial advice/planning and/or debt management experience

  • Loss mitigation experience

  • Skip Tracing experience


  • High School Diploma, or equivalent, required

  • Bachelor Degree or Associate Degree preferred

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.