Randstad Customer Service Representative in Phoenix, Arizona
Customer Service Representative
salary:$16.50 - $17 per hour
date posted:Saturday, January 12, 2019
job type:Temp to Perm
Customer Service Representative
Are you an exceptionally customer service representative individual who would enjoy consulting with our members and handling all of the items on their personal to-do list while bringing your diverse interests and passions into work every day? Do you enjoy talking to people and trying to understand what they truly need as a customer service representative? Are you intellectually curious and resourceful problem-solver? If so, then this job as a customer service representative is for you! As a customer service representative for our team based in our call center in Phoenix, AZ, you are part of our world class customer service team that provides extraordinary care to our clients with the goal of driving superior customer satisfaction and brand loyalty. We are experts at creating memorable experiences. As a customer service representative you will work in the call center in Phoenix, servicing a high volume of customer inquiries through inbound and outbound channels (phone, email, etc.) with an elite level of customer service.
Deliver "white glove" services, assisting with tasks including placing dining reservations and suggestions, flower orders, ticket inquiries, assistance while traveling and more.
Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them.
Recommend tailored solutions to the customer to drive brand loyalty
Making inbound and outbound calls with email follow up as necessary
Identify opportunities to proactively meet member needs to deliver customized recommendations and services, focusing on value-added solutions
Utilize a variety of resources including search engines, websites, and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions
Working hours: 8:00 AM - 5:00 PM
Ability to deliver high quality customer service by phone and email
Ability to use multiple screens
Ability to work in a fast paced high call environment
Looking for a Travel background
Proficiency in Microsoft office Suite
High School grad or GED equivalent Required
If you believe you are the right candidate for this customer service representative position please apply online now or for immediate consideration send your resume to Stefan.Hiesel@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.