Randstad Benefits Customer Service Representative in Pittsburgh, Pennsylvania

Benefits Customer Service Representative

job details:

  • location:Pittsburgh, PA

  • salary:$15 - $15.50 per hour

  • date posted:Monday, February 11, 2019

  • experience:Experienced

  • job type:Temporary

  • reference:S_730203

  • questions:julio.alvarez@randstadusa.com619/840-6883

job description

Benefits Customer Service Representative

Randstad is looking for experienced Customer Service Representatives for a leading global professional services company that offers solutions in the areas of employee benefits programs, talent and rewards programs, and risk and capital management.

The Benefits Customer Service Representative will provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Responsibilities:

Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans

Handle confidential information with sensitivity and discretion

Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Maintain and document complete and accurate call and case notes

Perform other duties as assigned

Working hours: 6:00 AM - 7:00 PM

Skills:

--Analytical and problem solver

--High level attention to detail

--Strong computer skills with the ability to navigate multiple software applications

--Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred

--Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

--Ability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times)

--Must have excellent attendance and be punctual to work

--Fluent in Spanish a plus

--Bachelor's degree preferred, but not required

Education:

High School

Experience:

Experienced

Qualifications:

Pay Rate:

$15.00 per hour

$15.50 per hour if bilingual (Spanish or French)

How To Apply:

Apply Here or submit resume via email to Roshelle.bennett@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.