Randstad Call Center Senior Representative Inbound in Pittsburgh, Pennsylvania

Call Center Senior Representative Inbound

job details:

  • location:Pittsburgh, PA

  • salary:$15 - $15.50 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_731525

job description

Call Center Senior Representative Inbound

Randstad National Recruiting is hiring Customer Service Reps in Downtown Pittsburgh!! This a temp opportunity slated to last 4 months till a year!

Responsibilities:

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Provide a high level of customer service support when handling customers? questions/complaints in respect to defined benefit pension and/or health and welfare plans.

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand client?s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

Maintain diplomacy and tact while dealing with upset or escalated callers

Working hours: 8:00 AM - 8:00 PM

Skills:

Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

Fluent in Spanish a plus

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of health and welfare and/or defined benefit pension plans a plus

Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred

Education:

High School

Experience:

Entry Level

Qualifications:

Call center experience

Ability to type 30-40 WPM

Ability to work in a team environment

Ability to work a flexible work schedule (30 ? 40 hours/week with some overtime requested; variety of schedule start and end times)

Associate or Bachelor?s degree preferred

Highschool or GED required

PLEASE SEND QUALIFIED RESUMES TO hailey.chelton@randstadusa.com

PLEASE SEND QUALIFIED RESUMES TO hailey.chelton@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.