Randstad USA Disability

Job Information

Randstad Customer Service Inbound Call Center in Reno, Nevada

Customer Service Inbound Call Center

job details:

  • location:Reno, NV

  • salary:$13.50 per hour

  • date posted:Friday, March 22, 2019

  • experience:Experienced

  • job type:Temporary

  • reference:S_743436

  • questions:jamee.murray@randstadusa.com678/589-8015

job description

Customer Service Inbound Call Center

Randstad is seeking the ideal candidate to work a contract position with a well-known healthcare company in your area. Please see the details below and apply with your resume.

Potential contract to hire for the right representative.

Looking for candidates who want a long term career. Candidates will be trained to receive their NV State Accident and Health License.

Responsibilities:

Representatives follow a flexible work schedule aligned to Medicares Fall Open Enrollment period (October December.) Paid training classes will begin in May, June, July, August and September.

This is a call center position. Our representatives assist AARP members by addressing inquiries on health care products underwritten by multiple health insurance carriers.

Working hours: 9:00 AM - 5:30 PM

Skills:

Representatives are expected to:

  • Take inbound phone calls from AARP members and assist them with their insurance needs.

  • Complete outbound call campaigns. These do not involve cold calling and are in follow up to inquiries made by the customer.

  • Solid keyboard and multi-tasking skills.

  • Good typing, data entry and spelling skills

  • Excellent verbal and written communication skills.

  • Enjoy talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset.

  • Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.

  • Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.

  • Self-motivation to reach and exceed goals.

  • Good organizational and time management skills.

  • Exceptional ability to work independently.

  • Capability to work in a very structured environment that has assigned schedules and breaks. Environment also includes regular quality monitoring and feedback from your manager.

  • Spanish Speaking is a plus

Education:

High School

Experience:

Experienced

Qualifications:

Seasonal Employee

o Required to work a 6 hour day with schedule options between 8am 8pm

o Schedules will vary based on business needs and your availability.

o Additional hours required during Medicare Open Enrollment period October- December

o Continued employment available based on performance, attendance criteria and business needs

Please note the hours below:

Training time is 9 AM to 5:30 PM after that available shifts include, 8:30 AM to 5 PM, 9 AM to 5:30 PM, or 9:30 AM to 6 PM.

Background check and drug test required

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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