Randstad Telephony Engineer in Reston, Virginia

Telephony Engineer

job details:

  • location:Reston, VA

  • salary:$90,000 - $100,000 per year

  • date posted:Monday, November 26, 2018

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:657877

job description

Telephony Engineer

job summary:

Our client is looking for a Telephony Engineer for a permanent opportunity in Reston, VA.

We have been asked to fill the following position:

Actual Title: Telephony Engineer 3 - Experience & Responsibilities:

-4-6 years' experience administering, engineering and supporting Cisco voice gateways

  • 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

  • 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

  • 2-4 years' experience administering, engineering and supporting an IP/PBX platform

location: Reston, Virginia

job type: Permanent

salary: $90,000 - 100,000 per year

work hours: 8 to 5

education: Bachelors

responsibilities:

-4-6 years' experience administering, engineering and supporting Cisco voice gateways

  • 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

  • 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

  • 2-4 years' experience administering, engineering and supporting an IP/PBX platform

  • Experience administering, engineering and supporting ACME Packet session border controller

  • Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment

  • Ability to work independently and with a strong sense of system ownership.

  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite

  • Experience with SIP Peering

  • Knowledge of other gateways and VOIP protocols

  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

  • Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment.

  • Ability to communicate technical terms to non-technical users preferred

  • Demonstrated experience of following an ITIL model preferred

  • Collaboration skills and attention to detail preferred

  • Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred

  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred

  • Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

  • Engineer, configure, and deploy of all Unified Communications infrastructure

  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution

  • Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

qualifications:

-4-6 years' experience administering, engineering and supporting Cisco voice gateways

  • 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

  • 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

  • 2-4 years' experience administering, engineering and supporting an IP/PBX platform

  • Experience administering, engineering and supporting ACME Packet session border controller

  • Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment

  • Ability to work independently and with a strong sense of system ownership.

  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite

  • Experience with SIP Peering

  • Knowledge of other gateways and VOIP protocols

  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

  • Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment.

  • Ability to communicate technical terms to non-technical users preferred

  • Demonstrated experience of following an ITIL model preferred

  • Collaboration skills and attention to detail preferred

  • Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred

  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred

  • Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

  • Engineer, configure, and deploy of all Unified Communications infrastructure

  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution

  • Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

skills: Assess, design and document technical requirements supporting business/RFP needs

  • Analyze existing voice and data networks and recommend solutions

  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

  • Perform other duties as assigned by leadership

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.