Randstad Customer Service Entry Level in Saint Louis, Missouri

Customer Service Entry Level

job details:

  • location:Saint Louis, MO

  • salary:$15 per hour

  • date posted:Monday, February 18, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_732738

  • questions:Rachael.Dewald@randstadusa.com314/288-2168

job description

Customer Service Entry Level

SUMMARY: Provides initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Responsibilities:

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Primary duties may include, but are not limited to:

Gathers and records appropriate member information in accordance with policies and procedures via telephone.

Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.

Records call details and utilize call scripts as needed based on client requirements.

Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management.

Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.

Contacts physician offices to obtain demographic information or related data as needed.

Working hours: 2:30 PM - 10:00 PM

Skills:

Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.

Education:

High School

Experience:

Entry Level

Qualifications:

EDUCATION/EXPERIENCE: Requires high school diploma or the equivalent; 6 months experience in a telesales or customer service demonstrating ability to influence customers/ members; or any combination of education/experience, which would provide an equivalent background. Knowledge of company products, services and benefits preferred

Please send an updated resume to rachael.dewald@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.