Randstad Customer Service Intermediate level in Saint Paul, Minnesota

Customer Service Intermediate level

job details:

  • location:Saint Paul, MN

  • salary:$18.50 per hour

  • date posted:Friday, February 8, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_729725

job description

Customer Service Intermediate level

EQ by Equiniti in Mendota Heights is looking for a professional customer care associate to join their team! This is a 3 month contract position with a start date as soon as possible, with the potential to hire or extend.

The Customer Care Specialist position for written and email correspondence is a multi-functional position fluctuating between written and email correspondence and responding to incoming phone calls. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other requestors with account related instructions and information to complete various transactions.

Who is Equiniti? EQ is a leading provider of stock transfer services, shareowner management and investment plans, counting many of the best known brands in the U.S. as clients. We have operated in Minnesota since 1929, with approximately 500 team members serving five million shareowners on behalf of 1,200 corporate clients and are the highest rated transfer agent based on overall client satisfaction, data security and servicing. We take care of everything from managing share registers, payments and investment plans, to delivering cutting edge augmented reality apps that create new levels of employee engagement. EQ was recently acquired by Equiniti Group plc, a UK-based transfer agent and share plans business listed on the London Stock Exchange [EQN.L] with 4,500 employees across 31 locations in the United Kingdom, India, and Amsterdam. Equiniti delivers solutions, administration support and digital services to many of the largest organizations in the UK. Equiniti plans on operating in the current U.S. locations for the long-term and has intention of expanding its need for additional job opportunities. Together, EQ and Equiniti have a global organization, serving 23 million shareholders covering 15% of the NYSE and 50% of the FTSE 100.

Responsibilities:

Provides processing and phone support, effective written and verbal communications and explanations:

Ability to effectively, efficiently, and professionally communicate to our customers verbally and in writing via various channels (phone, letters, emails, etc.)

Responds to inquiries in a timely, efficient, and professional manner

Provides assistance to shareowners and other requestors by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards. Typical inquires received include, but are not limited to:

Transfer requests and requirements

Dividend payments

Reinvestments

Lost securities

Address changes

Account consolidation

Account information

Acquisitions and mergers

Tax inquiries

Responds to online inquiries and information requests to complete account transactions

Initiates transactions such as sales and lost securities replacement

Performs research as needed to resolve problems and inquiries

May act as a back-up for inquiries from higher revenue and contractual clients

Documents notes and ensures key data is accurately captured

Follows up when inquiry is not immediately resolved

Escalates calls to next level as appropriate

Consistently adheres to quality standards, productivity standards, adherence standards, and Risk and Compliance requirements.

Integrates feedback and lessons learned to continually improve customer service

Working hours: 8:00 AM - 5:00 PM

Skills:

Minimum Experience, Knowledge, Skills and Abilities:

  • Previous customer service experience

Proficient use of Microsoft Office, with demonstrated capability in Word, Excel and PowerPoint

Must be able to effectively read, write and speak English

Education:

High School

Experience:

Experienced

Qualifications:

Education Requirements:

High School/GED

Experience Requirements:

Starting position in the Call Center, typically requires 3+ months of previous customer service experience

Apply for immediate consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.