Randstad Level 1 Desktop Support in San Francisco, California

Level 1 Desktop Support

job details:

  • location:San Francisco, CA

  • date posted:Wednesday, December 5, 2018

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:659658

job description

Level 1 Desktop Support

job summary:

JOB DESCRIPTION

Provide hardware installation, de-installation, moves, adds, and changes, preventive maintenance, and basic remedial repair. Communicate effectively in a team environment with co-workers and customers.

Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Our current available shift: Rotating Shifts, MUST BE FLEXIBLE, 7 Days a Week (Including Holidays). Efficiently handle multiple tasks in an often stressful environment with supervision.

REQUIREMENTS

  • Experience with Printer repair (Laser and Inkjet). Experience with Okidata dot matrix printer, is a plus. Primary role: PC Break Fix repair technician

  • Two Years of On Site Support Activities supporting over 10 or more end users.. Utilize customer software to receive, update (with technical details) and close out tickets. Provide in person, hands on support.

  • Comptia A+ (Preferred)

  • Knowledge of PC's, Printers, and LAN, WAN equipment.

  • Knowledge of HP Equipment

  • Flexibility with Schedule and willing to work holiday. Willing to provide standby or on-call support.

  • Provide technical support to end users for Microsoft Windows 2000, XP, Win 7 or Win 10. Willing to learn customer custom applications and provide support.

  • Certifications Comptia A+ Service Technician

  • Basic knowledge of desktops, laptops, printers, and peripherals. Hardware break fix experience. Performs other customer related tasks as assigned.

  • Familiarity with safety procedures and anti-static precautions.

  • Professional appearance, attitude and ethical behavior required. Must be on time for every shift.

Required education

High school or equivalent

Required experience

Information Technology: 3 years

Experience:

  • Onsite support activities: 2 years (Required)

  • Information Technology: 3 years (Required)

location: San Francisco, California

job type: Contract

work hours: 8am to 5pm

education: High School

responsibilities:

Responsibilities: include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Our current available shift: Rotating Shifts, MUST BE FLEXIBLE, 7 Days a Week (Including Holidays). Efficiently handle multiple tasks in an often stressful environment with supervision.

qualifications:

Experience:Performing Desktop Support Level 1

  • Onsite support activities: 2 years (Required)

  • Information Technology: 3 years (Required)

skills:

  • Experience with Printer repair (Laser and Inkjet). Experience with Okidata dot matrix printer, is a plus. Primary role: PC Break Fix repair technician

  • Two Years of On Site Support Activities supporting over 10 or more end users.. Utilize customer software to receive, update (with technical details) and close out tickets. Provide in person, hands on support.

  • Comptia A+ (Preferred)

  • Knowledge of PC's, Printers, and LAN, WAN equipment.

  • Knowledge of HP Equipment

  • Flexibility with Schedule and willing to work holiday. Willing to provide standby or on-call support.

  • Provide technical support to end users for Microsoft Windows 2000, XP, Win 7 or Win 10. Willing to learn customer custom applications and provide support.

  • Certifications Comptia A+ Service Technician

  • Basic knowledge of desktops, laptops, printers, and peripherals. Hardware break fix experience. Performs other customer related tasks as assigned.

  • Familiarity with safety procedures and anti-static precautions.

  • Professional appearance, attitude and ethical behavior required. Must be on time for every shift.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.