Randstad Social Media Communications Manager in San Francisco, California

Social Media Communications Manager

job details:

  • location:San Francisco, CA

  • salary:$40 - $45 per hour

  • date posted:Wednesday, November 28, 2018

  • experience:1 Years

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:446736

  • questions:415-733-7530.

job description

Social Media Communications Manager

job summary:

Position Summary/Core Responsibilities

The Proactive Social Media Team is responsible for community management across Airbnb's social

media activities, with the overall goal of driving loyalty, publicly.

We do this in several ways:

  • Holistically managing the health of Airbnb's brand pages and posts to make them a'community first' space; through positively interacting with the community, and acting as caretakers.

  • Partnering with Social Marketing to unearth top quality user generated content to share on

  • brand channels; building trust with the community through real life experiences.

  • Driving positive sentiment through proactive activity in partnership with the Love Team.

  • Strategic partnerships with internal stakeholders to achieve business objectives.

  • Listening far and wide to make the most of positive opportunities and support brand protection.

As a Social Media Community Manager for a short term project, your role will be varied. Key

responsibilities will include:

  • Day to day engagement activity with the community:

  • Interacting with positive/proactive opportunities on brand posts across all channels.

  • Responding to passive, positive mentions on Twitter.

  • Build strong relationships with community members.

  • Campaign focused activities:

  • Working in partnership with internal teams eg Marketing to support and deliver

  • campaign based goals through deepening engagement on content.

  • Actively contribute to revenue generation through supporting specific business areas and

  • supporting users through to conversion.

  • Being a close partner with Social Marketing to support user generated content discovery.

  • Proactively surprising and delighting the community through our corporate gifting

  • programme.

  • Caretaking across brand pages.

  • Highlight opportunities or blockers, and be able to recommend improvements to

  • workflows/product/tools to drive success.

  • Being a integral part of feedback loops to the business on key activities such as campaign

  • impact, sentiment, and community commentary.

  • The ideal candidate is tech savvy, lives and breathes social media, and is passionate about building

  • community vibes through driving positive sentiment. You will work in an exciting Global Social

  • Media Team, working closely with colleagues in Marketing and Homes. You will report to the Global

  • Engagement Manager.

  • We are looking for a fluent English speaker with excellent written skills, specifically pertaining to

  • social media.

Experience Requirements

Essential:

  • Previous experience working in a fast paced community focused role, ideally in social media or

  • similar.

  • Previous/current role handling 1-1 public facing conversations on behalf of a brand.

  • Desirable:

  • Minimum 1 year experience in online community management, social media advertising, public

  • relations, or marketing agencies and/or experience owning social channels.

  • Competencies:

  • Taking Initiative - you understand the importance of working hard, and you're willing to invest

  • your energy into new challenges. If you see an opportunity to contribute or make things

  • better, you take it-you don't wait around to be asked. You're comfortable acting with

  • minimal planning, direction, and supervision. You can identify issues both within and outside

  • of your immediate scope, and propose solutions.

  • Striving for Results - you steadfastly push yourself and others toward the best possible

  • outcome for the Airbnb community. You display a sense of urgency, and you successfully

  • and reliably follow through on your objectives.

  • Cultivating Relationships - internally with stakeholders to get shit done, and externally on

  • social media with the community. You are trusted and respected by the people who work

  • with you, and have a visible and personal brand throughout the company. You are open and

  • candid.

Skills and Abilities

  • Passion for social media including knowledge of social media platforms, best practices, and

  • tools of the trade.

  • Excellent written and verbal communication skills; honed for social media interaction.

  • Significant proactive problem solving skills, and the ability to work independently with

  • minimal guidance.

  • Self starter - entrepreneur can do spirit a must.

  • Fluency in English; spoken and written.

location: San Francisco, California

job type: Contract

salary: $40 - 45 per hour

work hours: 9 to 5

education: Bachelor's degree

experience: 1 Years

responsibilities:

  • Day to day engagement activity with the community:

  • Interacting with positive/proactive opportunities on brand posts across all channels.

  • Responding to passive, positive mentions on Twitter.

  • Build strong relationships with community members.

  • Campaign focused activities:

  • Working in partnership with internal teams eg Marketing to support and deliver

  • campaign based goals through deepening engagement on content.

  • Actively contribute to revenue generation through supporting specific business areas and

  • supporting users through to conversion.

  • Being a close partner with Social Marketing to support user generated content discovery.

  • Proactively surprising and delighting the community through our corporate gifting

  • programme.

  • Caretaking across brand pages.

  • Highlight opportunities or blockers, and be able to recommend improvements to

  • workflows/product/tools to drive success.

  • Being a integral part of feedback loops to the business on key activities such as campaign

  • impact, sentiment, and community commentary.

  • The ideal candidate is tech savvy, lives and breathes social media, and is passionate about building

  • community vibes through driving positive sentiment. You will work in an exciting Global Social

  • Media Team, working closely with colleagues in Marketing and Homes. You will report to the Global

  • Engagement Manager.

  • We are looking for a fluent English speaker with excellent written skills, specifically pertaining to

  • social media.

qualifications:

  • Previous experience working in a fast paced community focused role, ideally in social media or

  • similar.

  • Previous/current role handling 1-1 public facing conversations on behalf of a brand.

  • Desirable:

  • Minimum 1 year experience in online community management, social media advertising, public

  • relations, or marketing agencies and/or experience owning social channels.

  • Competencies:

  • Taking Initiative - you understand the importance of working hard, and you're willing to invest

  • your energy into new challenges. If you see an opportunity to contribute or make things

  • better, you take it-you don't wait around to be asked. You're comfortable acting with

  • minimal planning, direction, and supervision. You can identify issues both within and outside

  • of your immediate scope, and propose solutions.

  • Striving for Results - you steadfastly push yourself and others toward the best possible

  • outcome for the Airbnb community. You display a sense of urgency, and you successfully

  • and reliably follow through on your objectives.

  • Cultivating Relationships - internally with stakeholders to get shit done, and externally on

  • social media with the community. You are trusted and respected by the people who work

  • with you, and have a visible and personal brand throughout the company. You are open and

  • candid.

Apply directly by sending your an updated resume to antonio.ang@randstadusa.com

skills: Marketing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.