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Randstad Command Center Associate-Data Entry Associate in Scottsdale, Arizona

Command Center Associate-Data Entry Associate

job details:

  • location:Scottsdale, AZ

  • salary:$16 per hour

  • date posted:Monday, May 20, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Holding and Other Investment Offices

  • reference:S_762493

  • questions:saja.al-jabiri@randstadusa.com480-713-5718

job description

Command Center Associate-Data Entry Associate

Randstad Corporate Services has an immediate opening for a Command Center Associate/Data Entry Associate. This is a temporary or temp-to-hire opportunity with Vanguard.

Vanguard is known for its client-first focus, high ethical standards, and collaborative, team-oriented culture. With more than 17,000 employees in locations in the U.S., Europe, and Asia, the company serves millions of individual and institutional investors with a range of financial products and services designed to help them achieve their long-term goals. Most importantly, Vanguard is committed to its clients, employees, and the community. The company offers careers, not jobs, and is always growing and expanding to promote their employees from within the company. This role does have potential to transition to a permanent role based on individual performance and business volumes

Purpose:

To support the day-to-day operational needs of RIG businesses while providing best in class customer services to all internal clients.

Responsibilities:

  1. Leverages client relationship management skills to strengthen internal client relationships and foster collaborative environment that leads to effective decision making.

  2. Collaborates with aligned RIG client and internal RIG Shared Services team to ensure that all aspects of resource maximization are being pursued and executed upon.

  3. Supports daily operational planning for aligned RIG clients by assessing the variance of operational drivers (i.e. Volume, Shrinkage, AHT), via the usage of tools like Datalink, Aspect, and Cognos.

  4. Leverages quantitative, qualitative, and contextual guidance and consults with aligned internal clients, Supervisor, and when appropriate the Relationship Manager, to make recommendations that enable optimal operational results.

  5. Collaborates with Supervisor, Relationship Manager, and/or Technology Administrator to troubleshoot system and call routing issues, and consults with Telecom, internal client/contingency coordinator, and/or RIG Shared Services leadership team as appropriate. Updates workflows and documentation based on technology-related changes.

Working hours: 8:00 AM - 5:00 PM

Skills:

1.Two years of general business experience and one year of industry experience.

2.One year of contact center experience preferred.

3.Demonstrated professionalism, confidence, assertiveness, and dependability.

4.Ability to interact and negotiate with peers and all levels of management and respectfully question the status quo.

5.Strong quantitative and technical aptitude; Proactive approach to problem identification and resolution.

6.Strong attention to detail. Proven ability to develop and maintain strong client relationships

7.Solid knowledge of all Microsoft applications, specifically Excel and PowerPoint.

8.Excellent written and verbal communication skills.

9.Proven ability to maintain confidentiality with sensitive information and work independently.

10.Demonstrated interest in call center operations functions.

Education:

Associate

Experience:

Entry Level

Qualifications:

Skills

Pay: $16.00/hr

Start: ASAP

Please apply online or send resume to saja_al-jabiri@vanguard.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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