Randstad Medical Customer Service- Patient Contact in Tampa, Florida

Medical Customer Service- Patient Contact

job details:

  • location:Tampa, FL

  • salary:$14.25 per hour

  • date posted:Tuesday, February 12, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_730963

  • questions:victoria.berretta@randstadusa.com999/999-9999

job description

Medical Customer Service- Patient Contact

Randstad is hiring customer care representatives with a large health insurance company in Tampa

Pay: $14.25

Location: Tampa; zip code 33607

Working Hours: Monday-Friday, 10:30am-7:00pm

Duration: 4 month temp to potential perm assignment

Responsibilities:

-Associates will be on a call center environment expecting to be taking calls during the entire shift

-Associates will be servicing Medicaid population and will have access to resources that will assist with the calls.

Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.

Working hours: 10:30 AM - 7:00 PM

Skills:

-1 year of call center experience

-Healthcare experience preferred

-Multi tasking, time management, positive attitude, attention to detail and organization

-Ability to perform comfortably in a fast-paced, deadline-oriented work environment

-Must be able to work independently and have critical thinking skills

Education:

High School

Experience:

Entry Level

Qualifications:

-High school diploma, GED, or equivalent certification

Please apply or send resumes to victoria.berretta@randstadusa.com to be considered ASAP! A recruiter will reach out to you as soon as today if you are qualified for this opportunity!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.