Randstad USA Disability

Job Information

Randstad talent advisor sg (honeywell) in Singapore

talent advisor sg (honeywell) in singapore

posted

30 July 2018

contact randstad sourceright

job type permanent

job details

posted

30 July 2018

location singapore

job category Human Resources

job type permanent

reference number 234

contact randstad sourceright

email this job print

job description

Job title:

Account Manager - RPO

Scope:

Responsible for providing the client with a specialist

recruitment solution based on their service offering.

Responsible for managing the onsite team, reporting back to

client and RSR key stakeholders

Reporting to:

Client Services Manager or Director

Job purpose:

To achieve business targets through:

 Providing leadership in managing operations

 Developing, supporting and motivating teams

Main accountabilities:

The main accountability areas for this position are:

a) Key stakeholder management

b) Operations management

c) People management

a) Client management

Key activities:

 First point of contact for client and first escalation

point for any daily operational issues

 Proactively engaging with the client to understand

recruitment needs and drivers to ensure

appropriate resourcing strategies are aligned and

put in place and forecasting is achieved

 Ensuring onsite team is meeting internal and client

KPI’s & SLA’s

 Develop and refine client processes and procedures,

identify areas for improvement and implement

solutions needed to streamline work-flow and

increase operating efficiency

 Responsible for meeting customer satisfaction

targets

 Ongoing account development and up-selling from

existing solution and engaging with necessary

Randstad colleagues

 Managing ad-hoc project based work and reporting

to benefit the smooth running of the client account

 Prepare activity reports to support effective

management of information reporting.

b) Operations management

Key activities:

 Analyse recruitment demand, recruitment services

and delivery costs to identify where improvements

can be made in quality and productivity and ensure

targets are met.

 Maintain external networks with industry

associations, government bodies, networking

events and others, to obtain market information.

 Developing and maintaining internal RSR

Operations and Infrastructure networks.

 Manage financial and administrative processes in

accordance with company policies, standards and

procedures to support day to day management of

the business.

 Resolve escalated commercial and contractual

issues or complaints, if needed and in line with

company policy.

 Comply with internal processes at all times

c) People management

Key activities:

 Lead and manage the recruitment and induction of

consultants to ensure business resource plans have

been achieved.

 Provide leadership, coaching and support to teams

and consultants to ensure that they perform to the

maximum of their abilities.

 Assess and address training needs of staff to

support personal development plans.

 Provide regular communication to staff to update

them on market developments, business priorities

and to create a positive working environment.

 Provide regular and constructive feedback to staff.

 Conduct team meetings to promote teamwork, set &

prioritize goals and inform on company updates.

Key Performance Indicators:

The following indicators are suggested to monitor

performance and can be used to identify problem areas:

 Achievement of Contract performance KPIs

 Client satisfaction

 Contract P&L performance to budget

 Employee Engagement

Competencies:

The key competencies for this role include:

Strong Concepts

  1. Commercial acumen

  2. Client focus

Best People

  1. Team leadership

  2. Performance management

  3. Developing and coaching

  4. Resilience

  5. Work under pressure

Excellent Execution

  1. Passion for results

  2. Commercial drive

  3. Team working

  4. Efficient implementation

Superior Brands

  1. Promoting core values

  2. Genuineness

Knowledge, skills and experience:

 Expertise within the sector or business line

 Proven results as a Manager and\or Team Leader

 Business management experience

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