Randstad Mail Clerk in Westbrook, Maine

Mail Clerk

job details:

  • location:Westbrook, ME

  • salary:$15 per hour

  • date posted:Monday, February 18, 2019

  • experience:2 Years

  • job type:Contract

  • industry:Accommodation and Food Services

  • reference:452448

job description

Mail Clerk

job summary:

Description:

JOB SUMMARY : Perform day-to-day operational duties in Business Support Services which includes mail services and switchboard services. Work primarily for one area with cross-training in the other, or perform both functional areas on an on-going basis. Provide timely, efficient and courteous internal and external customer support. Perform special projects as needed.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Perform day-to-day mail and switchboard services. May work primarily for one area with cross-training in the other, or may perform both functional areas on an on-going basis.

  • Perform one or more of the following duties:

o Receive, collect, sort, process, and deliver interoffice mail, USPS mail, FedEx and other carrier letters and small packages company-wide for multiple locations domestically and internationally.

o Maintain Company mail-sites at all locations including ordering and stocking USPS, FedEx and SAP supplies as needed, adding & removing employee mail slots, and performing quarterly mail-slot audits.

o Trouble-shoot problems with Company mail-site photocopiers, fax machines, mail processor; folder; inserter and FedEx machines. Initiate outside maintenance as needed.

o Assist, create and maintain mailroom SOPs (i.e. mail distribution, photocopy repair, FedEx processes and procedures, etc.). Maintain a clean, orderly area and comply with established safety policies, departmental procedures, and SOPs.

o Update and maintain FedEx database of addresses for customers and employees using FedEx supplied computer systems.o Gather data, create, and maintain excel databases ( i.e. paper deliveries, console times, photo coping counts, etc.).

o Operate Company Corporate Headquarters Avaya One X Attendant answering system. , identifying and directing 700+ phone calls daily company-wide for multiple locations domestically and internationally.

o Schedule Maine Cafeteria Meeting Space and Company Connect telephone conference calls.

o Update and maintain an internal telephone directory reflecting daily moves, adds and changes.

o Assist, create, and maintain SOPs for all telephone call destinations which includes monitoring new hires, terminations and business area changes.

o Perform special mailings and/or projects as needed.

  • May train and mentor others.

  • Assist Team Lead and Supervisor with special projects as needed.

  • Assist in identifying process and quality improvements.

  • Maintain full knowledge of emergency procedures for evacuating building, Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent

EXPERIENCE:

  • Up to 2+ years related experience

  • Customer service experience, a plus

  • Perform day-to-day mail and/or switchboard services. Typically works primarily for one area with cross-training in the other.

  • Work under close to moderate supervision.

  • Consult with senior peers on non-complex projects to learn through experience.

  • Solves problems as part of a team and assumes responsibility as appropriate.

  • Basic skills with moderate level of proficiency.

  • Typically up to 2+ years related experience.

REQUIRED SKILLS AND ABILITIES:

  • Excellent customer service skills.

  • Strong communication skills. Ability to communicate effectively to all levels of the organization and to customers.

  • Excellent telephone presence as needed.

  • Ability to prioritize work and handle multiple tasks simultaneously.

  • Ability to be flexible with work schedule and ability to handle pressure.

  • Ability to work independently and in a team environment

  • Ability to coordinate, communicate and/or problem solve with others to ensure a smooth workflow.

  • Basic computer skills.

  • Basic technical aptitude (i.e. switchboard console and/or mail and photo copy machines)

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to apply concepts of basic math.

  • Ability to assist/write routine reports and correspondence.

location: Westbrook, Maine

job type: Contract

work hours: 8 to 5

education: High School

experience: 2 Years

responsibilities:

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Perform day-to-day mail and switchboard services. May work primarily for one area with cross-training in the other, or may perform both functional areas on an on-going basis.

  • Perform one or more of the following duties:

o Receive, collect, sort, process, and deliver interoffice mail, USPS mail, FedEx and other carrier letters and small packages company-wide for multiple locations domestically and internationally.

o Maintain Company mail-sites at all locations including ordering and stocking USPS, FedEx and SAP supplies as needed, adding & removing employee mail slots, and performing quarterly mail-slot audits.

o Trouble-shoot problems with Company mail-site photocopiers, fax machines, mail processor; folder; inserter and FedEx machines. Initiate outside maintenance as needed.

o Assist, create and maintain mailroom SOPs (i.e. mail distribution, photocopy repair, FedEx processes and procedures, etc.). Maintain a clean, orderly area and comply with established safety policies, departmental procedures, and SOPs.

o Update and maintain FedEx database of addresses for customers and employees using FedEx supplied computer systems.o Gather data, create, and maintain excel databases ( i.e. paper deliveries, console times, photo coping counts, etc.).

o Operate Company Corporate Headquarters Avaya One X Attendant answering system. , identifying and directing 700+ phone calls daily company-wide for multiple locations domestically and internationally.

o Schedule Maine Cafeteria Meeting Space and Company Connect telephone conference calls.

o Update and maintain an internal telephone directory reflecting daily moves, adds and changes.

o Assist, create, and maintain SOPs for all telephone call destinations which includes monitoring new hires, terminations and business area changes.

o Perform special mailings and/or projects as needed.

  • May train and mentor others.

  • Assist Team Lead and Supervisor with special projects as needed.

  • Assist in identifying process and quality improvements.

  • Maintain full knowledge of emergency procedures for evacuating building, Perform other duties as assigned.

qualifications:

MINIMUM QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent

EXPERIENCE:

  • Up to 2+ years related experience

  • Customer service experience, a plus

  • Perform day-to-day mail and/or switchboard services. Typically works primarily for one area with cross-training in the other.

  • Work under close to moderate supervision.

  • Consult with senior peers on non-complex projects to learn through experience.

  • Solves problems as part of a team and assumes responsibility as appropriate.

  • Basic skills with moderate level of proficiency.

  • Typically up to 2+ years related experience.

REQUIRED SKILLS AND ABILITIES:

  • Excellent customer service skills.

  • Strong communication skills. Ability to communicate effectively to all levels of the organization and to customers.

  • Excellent telephone presence as needed.

  • Ability to prioritize work and handle multiple tasks simultaneously.

  • Ability to be flexible with work schedule and ability to handle pressure.

  • Ability to work independently and in a team environment

  • Ability to coordinate, communicate and/or problem solve with others to ensure a smooth workflow.

  • Basic computer skills.

  • Basic technical aptitude (i.e. switchboard console and/or mail and photo copy machines)

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to apply concepts of basic math.

  • Ability to assist/write routine reports and correspondence.

skills: Administration

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.