Randstad Account Manager in Westwood, Massachusetts
salary:$21 - $26 per hour
date posted:Thursday, December 6, 2018
job type:Temp to Perm
industry:Professional, Scientific, and Technical Services
Currently seeking experienced Account Managers for my client in Westwood, Ma. The individuals that can independently drive relationships with customers that are calling in. The ideal candidate will be working on very large solar projects and when customers call with issues, the chosen candidate needs to be able to effectively handle the situation and potentially deal with different types of issues that could arise. We're seeking someone with the ability to solve problems and work through the customer's problems in a timely manner.
This position is responsible for providing accurate and timely responses to Renewable Program customer inquiries including the Smart Program in MA. Communication may occur via multiple channels including inbound calls, outbound calls, emails, and text. Assists in process improvement and customer experience projects to improve programs over time. Assists Renewable Programs, Manager of Operations in tasks associated with program administration as required.
Receives and resolves customer inquiries throughout the process.
Works with Eversource IT & third-party vendors, as required, to respond to customer/installer access issues to company or statewide systems required for participation.
Accesses vendors meter installation schedule system to respond to inquiries about a planned meter installation
Serves as liaison with Eversource Meter Technical group when mechanical issues with meters are identified.
Assists the Eversource Interconnection department in responding to non-technical questions, as appropriate.
Acts as liaison with Energy Efficiency to triage issues with or respond to questions regarding production data being stored in the Ways to Save area of the ES website.
Working hours: 9:00 AM - 5:00 PM
Demonstrates competency and proficiency in oral and written communications; is customer driven
accepts responsibility; takes ownership; is results oriented
participates in achieving team effectiveness
thinks and acts analytically
applies knowledge and skill to solve problems
and responds promptly
appropriately and constructively to internal and external inquiries
List knowledge that is essential to perform tasks, list levels of competencies and abilities needed to performance tasks. Include such as, mechanical aptitude, computer, math, communication, etc.)
High school diploma, some college preferred
A minimum of 3 years of Account management experience, which includes written (including email) and oral customer communications. Experience with Microsoft Office required.
please send all resumes to firstname.lastname@example.org
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